Order Information

How to Order

Orders can be placed online, by phone, fax, email, and through the mail. To order over the phone simply call 833-562-4327 to speak with one of our sales representatives. Our call center operates Monday - Friday, 8am - 5pm CST. Orders may be faxed to 800-521-5027, or mailed to our sales department at the address listed below. Click here for a printable order form; this form has to be emailed/mailed and cannot be submitted through the website. Please include the item #, description, size and/or color as required for each product you wish to order.


Attn: Sales Department
P.O. Box 7277
Oxford, AL 36203
sales@kofcuniform.com

Because all items are not in stock at all times, please allow sufficient lead time when ordering. Please include name, address and customer account number with orders. Your customer account number appears above your name on the address label of this catalog. Using it for each order or inquiry speeds response time!


Avoiding Delays

Most order delays are due to missing information. Be sure to specify sizes, colors, and any personalization.


Payment Terms

Visa, Mastercard, AE, and Discover orders are accepted. All other orders, prior to shipment must be paid in full by check, money order, or credit card. We will make partial shipments to meet customer deadlines. Partial invoices must be paid within our payment terms.


Back Orders

Unexpected demands or production delays on occasion may result in items that are temporarily out of stock. It is our policy to ship all available merchandise and back order the balance unless the customer specifies otherwise.



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Returns & Exchanges

Guarantee

We fully guarantee all merchandise against defects in material and workmanship.


Return Policy

  • Merchandise may only be returned with prior authorization and within 60 days of receipt.
  • No merchandise will be accepted for exchange or credit without prior authorization from Knights of Columbus Uniforms.
  • Freight must be prepaid on all returns.
  • Returns of items that have been worn, footwear that is soiled, or clothing altered from original state will not be accepted. Make sure items are correct before use.
  • For the authorized return of merchandise, if you ordered before November 12, 2019 please download and print this form. If you ordered after November 12, 2019 please log in to your account and view returns under the My Account section. For previous customers of KofCUniform.com please contact us for your login information.

Knights of Columbus Uniforms
230 Supply Room Road
Oxford, AL 36203

Missing or Damaged Goods

Please check packing slip and review order. Items that are damaged, missing, or defective, must be reported within 48 hrs of package delivery. Knights of Columbus Uniforms does NOT accept responsibility for items reported 48 hrs after delivery. If an item arrives in a damaged box, please email photos of damage to sales@kofcuniform.com.



We cannot accept responsibility for missing or damaged items reported more than 48 hours after delivery.



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Shipping & Delivery

All orders ship ground by default via FedEx or UPS. Other methods may be specified at Checkout. Shipments are F.O.B. Oxford, AL with shipping charges prepaid and added to the invoice. Our shipping department routes all shipments unless requested otherwise. Shipping prices are subject to change. The prices stated below are estimates; shipping costs include shipping expenses, handling, and insurance.


All shipping charges are non-refundable.


As of 3/09/2022 the free shipping promotion will no longer be available.


APO, FPO & P.O. Boxes

All orders shipping to an APO, FPO or P.O. Box will ship US Priority Mail without exception. Do not select any option aside from USPS when shipping to an APO, FPO or P.O. Box. There will be NO refunds on the wrong selection.



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Shipping Times

UPS time-in-transit map

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Estimating Delivery Dates

IF IN STOCK - Orders placed after 12PM CST will ship the next business day; Monday–Friday excluding holidays.


Back Orders

Unexpected demands or production delays on occasion may result in items that are temporarily out of stock. It is our policy to ship all available merchandise and back order the balance unless customer specifies otherwise.


The day the order is processed does not count as a shipping day.


For example - a 2nd Day order placed on Thursday after 12PM CST will not arrive until Tuesday. If you place an order on the web on a Friday by 12PM CST and select Next Day shipping you will get your order on Monday, if your order is placed after 12PM CST you will receive your order on Tuesday.

Saturday delivery is not available via the web, but you can call and add this to your order before 12PM CST. When requesting Next Day Saturday delivery there will be an additional charge to your credit card based on your order.


For example - If you place an order on the web and call by Friday by 12PM CST to request Saturday Delivery, we will charge your card the extra fee and you will receive your order on Saturday, otherwise you will receive your order on Monday.


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